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Let’s help you out.

Questions about a portrait, a purchase or your privacy? Here’s how to reach us and what to include.

Email support

Write to support@buddytheunicorn.xyz. For an existing account or purchase, use your account email so we can identify the request. You do not need to sign in to contact us.

What to include

  • Portrait questions: the look you selected, a task reference if available, and a brief description of what happened.
  • Payment or refund questions: your order reference and purchase date. Read our Terms of Service for how photo packs and downloads work.
  • Account access: the email used to register and the issue you are seeing. Never send your password or verification codes.

Privacy and photo deletion

You can use the same inbox to ask about access to your data or request early deletion of uploaded photos and generated portraits. We may need to verify account ownership. Our Privacy Policy explains private storage and automatic deletion after 30 days.

Photo rights and permission

If you believe a photo was used without the necessary permission, describe the concern and include a task reference or relevant link if you have one. Our photo-use terms explain the permissions required to create a portrait.